● 招聘公司：TD Bank
● 公司简介：道明银行总部设在加拿大的多伦多，是一家加拿大的特许银行。TD 银行财团通过全球许多重要金融中心的四大业务向 1400 多万客户提供服务TD 银行财团位列世界在线金融服务公司的前列，拥有 450 多万在线客户。
● 招聘职位：客户体验专员 ● 职位性质：Part time ● 职位薪酬：$40,000+ ● 申请链接： https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25404&siteid=5602&PageType=JobDetails&jobid=2538393&codes=TD103#jobDetails=2538393_5602 ● 工作内容：

• 按照标准操作程序、行业规则和TD的行为道德规范处理相关金融交易；
• 理解并明确客户的需求，并提出具体解决方案；
• 按照多种程序标准回应和解决客户的问题；
• 及时准确地完成业务，从而实现业务目标；
• 与客户建立联系，向他们提供有关银行服务的建议；
• 提高团队的效率，并参与个人绩效发展；
• 提供高质量的客户体验，并提出运营改进建议，以改善和实现运营的卓越性。
  

● RESPONSIBILITIES：

• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
  

● 职位要求：

• 拥有高中学历，一年以上相关工作经验；
• 本科或同等学历优先；
• 较强的行政、组织、计划和时间管理能力，能在快节奏的环境中工作；
• 掌握MS Office办公软件和互联网知识；
• 具有良好的客户沟通技巧，能够灵活地进行口头和书面沟通。
  

● QUALIFICATIONS：

• High School Diploma with over 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
  

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