●  招聘公司：美国道富银行（State Street）

●  公司简介：美国道富银行(State Street Corp) 总部位于美国马萨诸塞州波士顿，在全球金融资产服务业处于领先地位。成立于1792年，现为全球最大的托管银行和最大的资产管理公司之一，托管的资产高达21.8万亿美元，管理着超过1.8万亿美元的资产。

●  招聘职位： 公司操作运营助理（Corporate Actions, Operations Associate ） ●  职位性质：全职 ●  职位薪酬：$40,000+ ●  申请链接： https://statestreet.wd1.myworkdayjobs.com/en-US/Global/job/Montreal-Quebec/Corporate-Actions--Operations-Associate-2-10_R-617241?source=APPLICANT_SOURCE-INDEED
●  工作内容：

• 根据操作程序，负责识别、翻译和更新客户选举到道富银行全球企业行动系统的自愿企业行动。
• 跟进客户及/或他们的投资经理所进行的任何客户选举，若该等选举未能得到适当的验证，以及在选举未能如期举行的情况下进行的情况。
• 协调客户选择与中层保管记录的关系，并在活动截止日期前提交给市场。
• 研究并解决异常、协调、不正确的交易和问题。
• 及时准确地接收和解决客户的咨询，并在必要时与客户进行有效沟通。
• 根据需要将未解决的问题升级到管理层。
• 维护现有操作程序和流程的知识。
• 完成分配的其他任务。
  

●  Responsibilities：

• Responsible for identifying, translating and updating client elections to voluntary corporate actions to State Street’s Global Corporate Action system in accordance with operating procedures.
• Follow up with clients and/or their investment manager on any client elections that cannot be properly validated and in situations where an election is missing.
• Reconcile client election to middle office custodian records & submit to the market by the event deadlines.
• Research and resolve exceptions, reconciliations, incorrect transactions and issues.
• Receive and resolve inquiries in a timely and accurate manner and communicates effectively with clients when necessary.
• Escalate unresolved issues to management as required.
• Maintain knowledge of current operational procedures and processes.
• Perform other duties as assigned.
  

●  职位要求：

• 学士学位或同等学历。
• 至少一年的金融服务经验，最好有会计和托管方面的经验，了解金融市场活动和交易。
• 较强的客户服务、沟通、组织和解决问题的能力。
• 必须能够分清轻重缓急，并能在压力下很好地工作。
• 优秀的分析和解决问题的能力。
• 优秀的口头和书面沟通技巧。
  

●  Requirements：

• Bachelor’s degrees or equivalent.
• At least one year of financial services experience, preferably with accounting and custody exposure, and knowledge of financial market activities and transactions.
• Strong customer service, communication, organizational and problem solving skills.
• Must be able to prioritize activities and work well under pressure.
• Excellent analytical and problem solving skills.
• Excellent verbal and written communication skills.
  

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