Systems & Network Administrator

About the Position

The Systems & Network Administrator reports directly to the IT

Manager and is responsible for supporting IT operations across head office and

store locations, covering end-user support, IT asset management, identity and

account administration, network infrastructure, and server environments.

What You'll Be Responsible For

1. End-User Systems & Support

Install, upgrade, and maintain end-user hardware and software to ensure reliable day-to-day operation.

Troubleshoot hardware and software issues by running diagnostics, prioritizing business impact, and documenting problems and resolutions.

Act as liaison between internal users, software service providers, and hardware contractors.

2. IT Asset Management

Maintain the IT hardware asset inventory across head office and stores, including computers, POS terminals, printers, mobile devices, and network equipment.

Operate and maintain asset discovery and inventory tooling (OCS Inventory NG) to keep hardware and software records accurate and current.

Track asset lifecycle — procurement, deployment, assignment, transfer between sites, warranty

status, and secure decommissioning/disposal.

Monitor software licence usage and maintain compliance records.

3. Identity & Access Management

Administer user accounts across Microsoft 365 / Entra ID (Azure AD), ERP, and CRM — including onboarding, offboarding, group membership, licensing, and permissions.

Enforce account protection standards such as MFA and conditional access; monitor compromised accounts and respond to security incidents.

Manage customer account records in the CRM.

4. Email & Collaboration

Administer Exchange Online, SharePoint, and OneDrive, including mailbox provisioning, shared

mailboxes, distribution lists, storage, and sharing permissions.

Configure and maintain anti-phishing, anti-spam, and email protection policies.

5. Network Infrastructure 

Maintain network infrastructure at head office and all store locations, including switching, VLANs, and structured cabling.

Configure and maintain Fortinet firewalls, including firewall policies, VPN tunnels, and site-to-site connectivity.

Manage Meraki wireless access points and monitor network performance across sites.

Coordinate with ISPs on circuit provisioning, outages, and escalations.

6. Servers & Infrastructure

Set up, maintain, and monitor cloud and on-premises servers running Windows Server and Linux.

Administer VMware virtualization hosts and virtual machines.

Manage backup and recovery infrastructure, including Synology NAS devices; verify backup integrity and test restores.

Maintain the security posture of server and network environments, including patching and vulnerability remediation.

7. Documentation & Data

Document technical specifications, configurations, and procedures to support planning and

implementation of new or upgraded IT infrastructure.

Monitor system data and coordinate with responsible departments to maintain data integrity.

Skills and Abilities

College diploma or university degree in Computer Science, Management Information Systems, or a related field.

Hands-on experience with Windows Server, Linux, and virtualization (VMware or equivalent).

Working knowledge of firewalls, routing, switching, VLANs, VPN, and wireless networking.

Experience administering Microsoft 365 / Entra ID and related services (Exchange, SharePoint,

OneDrive, Teams).

Experience with IT assets or inventory management tooling (OCS Inventory NG, Snipe-IT, Lansweeper, or similar).

Excellent written and verbal communication skills.

Resourcefulness and problem-solving aptitude; able to grasp new concepts quickly.

Detail oriented, with strong documentation habits.

Other Requirements

Valid BC driver's licence and access to a vehicle; regular travel to store locations required.

Occasional after-hours or weekend work for maintenance windows and outages.

Assets Experience with Fortinet and Meraki platforms.

Experience supporting retail environments and POS/ERP systems.

Experience with software licence management and compliance tracking.

Certifications such as Microsoft (MS-102, AZ-104), Fortinet NSE, CompTIA Network+/Security+.

Proficiency in Mandarin or Cantonese in addition to English.

Applicants with a portfolio are encouraged to submit it with their application.

We thank all applicants in advance; however, we will only contact the candidates whose qualifications match closely to the job requirements.

Pay: From CA$55,000.00 per year