Title: 大堂经理(Lobby Manager) - 全职工作地点：150-12551 Bridgeport Rd, Richmond, BC V6V 1J4 （需要100% on-site）薪资范围：6W-10W/年（基础薪资）+ Tips联系邮箱：hrrahc@gmail.com公司介绍：云水瑶皇家健康俱乐部（Aqua Royale Health Club）是一家集餐饮、健康养生、中医理疗、RMT注册按摩等综合服务于一体的大型高端休闲养生俱乐部，致力于提供全方位的健康与放松体验。我们的俱乐部占地约6万平方英尺，设施完善，环境舒适，是身心放松与健康养护的理想之地。我司现在希望招聘1位资深大堂经理（Lobby Manager）来加入我们的团队，具体岗位职责和任职要求如下：岗位职责：1. 负责浴场室外庭院、浴区及前厅区域的整体运营与秩序管理，确保环境整洁、安全、舒适；2. 协调前台、大堂服务团队的日常运营，优化客户接待流程，提升服务效率与接待质量；3. 管理客户进出登记、储物柜分配、排队叫号等关键环节，保障流程规范、有序，提升客户整体体验；4. 妥善处理客户的特殊需求及突发状况，快速响应并跟进，确保客户满意度和投诉闭环处理；5. 协助策划并执行现场活动、节假日促销及会员推广，增强客户粘性及品牌影响力；6. 负责员工培训、班组建设与绩效监督，提升服务团队的专业度与凝聚力；7. 定期对运营数据进行分析，提出优化建议，协助上级持续改进服务流程与运营策略。任职要求：1. 普通话，英文流利（粤语，日语，韩语为加分项）2. 大专及以上学历，餐饮管理、酒店管理等相关专业优先；3. 3年以上餐饮管理经验，有中高端餐厅或会所/洗浴中心餐饮运营经验者优先；4. 具备良好的客户服务意识及应急处理能力，沟通表达与团队协作能力强；5. 熟悉前厅接待、客户管理、突发事件处理等工作流程，有实际运营管理经验；6. 能承受一定工作压力，责任心强，执行力高，形象得体，具有亲和力；7. 熟练使用基础办公软件，具备基本的数据分析能力优先。申请方式：请将您的简历（PDF格式）发送至我们的邮箱，并在主题栏注明“Lobby Manager”。我们感谢所有申请者的关注，但仅会联系符合面试要求的候选人。Title: Lobby Manager – Full-TimeLocation: 150-12551 Bridgeport Rd, Richmond, BC V6V 1J4 (100% On-Site Required)Salary Range: $6W-10W CAD/Year（Base Salary）+ TipsContact Email: hrrahc@gmail.comCompany Introduction:Aqua Royale Health Club is a large, high-end wellness and leisure center that integrates dining, wellness services, Traditional Chinese Medicine therapies, and RMT registered massage treatments. Our mission is to provide a comprehensive health and relaxation experience for our guests. The club spans approximately 60,000 square feet with fully equipped facilities and a serene, comfortable environment—an ideal destination for physical and mental rejuvenation. We are currently seeking an experienced Lobby Manager to join our growing team. The specific responsibilities and qualifications are listed below:Job Responsibilities:1. Oversee the overall operation and management of the outdoor courtyard, bathing area, and front lobby to ensure a clean, safe, and comfortable environment;2. Coordinate the daily operations of the front desk and lobby service team to ensure a smooth and orderly customer reception process;3. Manage customer check-in/out, locker assignments, and queuing systems to ensure process efficiency and enhance the customer experience;4. Handle special customer requests and unexpected incidents promptly and professionally to maintain high customer satisfaction;5. Assist in organizing and executing promotional events to increase customer engagement and strengthen brand image;6. Lead staff training, team building, and performance supervision to improve professionalism and cohesion within the service team;7. Analyze operational data regularly and provide optimization suggestions to support continuous improvement of service processes and operational strategies.Qualifications:1. Fluent in Mandarin and English (Cantonese, Japanese, or Korean is a plus).2. College diploma or above, preferably in Hospitality Management, Restaurant Management, or related fields.3. Minimum 3 years of management experience in the service industry, preferably in bathhouses, hotels, clubs, or fitness centers;4. Strong customer service mindset with excellent emergency response, communication, and teamwork skills;5. Familiarity with front desk operations, customer management, and handling of unexpected events, with hands-on management experience;6. Able to work under pressure, highly responsible, with strong execution, a professional demeanor, and a friendly presence;7. Proficient in basic office software, with fundamental data analysis skills preferred.How to Apply:Please email your resume (in PDF format) to hrrahc@gmail.com, and include “Lobby Manager” in the subject line. We appreciate all applications, but only shortlisted candidates will be contacted for interviews.