温哥华分站
We are seeking a motivated and detail-oriented Counselling Administration Assistant to join our team. Our focus is on providing exceptional family counselling services, and we are looking for someone who can handle administrative tasks efficiently while contributing to a welcoming and professional environment. The ideal candidate will have strong organizational skills, excellent phone etiquette, and preferably marketing skills with a background in counselling education. This role will play a vital part in ensuring smooth operations within our office and creating a positive experience for clients and visitors.
Duties:
1. Greet and assist clients and visitors at the front desk, ensuring a warm and professional atmosphere.
2. Manage incoming calls, providing exceptional customer service, and directing inquiries appropriately.
3. Perform clerical duties, including typing, proofreading documents, and maintaining organised records.
4. Schedule appointments and manage calendars for counsellors and team members.
5. Assist with filing, data entry, and other administrative tasks to ensure smooth office operations.
6. Support marketing efforts, including creating promotional materials and managing social media accounts, if required.
7. Provide basic support to counselling staff, leveraging knowledge of counselling principles to enhance operational effectiveness.
Qualifications:
1. Previous experience in an administrative role, preferably in a counselling, healthcare, or related
setting.
2. A background in counselling education is highly desirable.
3. Strong phone etiquette and excellent verbal and written communication skills.
4. Proficiency in computer systems and relevant software applications, including scheduling and data management tools.
5. Exceptional organisational skills with a keen attention to detail.
6. Ability to handle confidential information with discretion and professionalism.
7. Experience in customer support, front desk operations, or marketing is a plus.