●  招聘公司：加拿大CGI公司 点击申请
●  申请链接： http://cgi.njoyn.com/cgi/xweb/Xweb.asp?tbtoken=bV9cRFUSNhN6YC4lLkAuJF4HMCBJEls8AnldclRZbydQJV8RDhZcW0MYUUFucWV2PApXVRVSSD5l&chk=dFlbQBJf&clid=21001&Page=jobdetails&jobid=J0318-0208&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed ●  招聘职位： 服务台RTAC（Service Desk RTAC） ●  工作内容：

• Work in a technical support center providing telephone assistance to corporate clients;
• Record incidents reported by clients; support the client through the problem solving process;
• Escalate the incident to a higher level, if applicable;
• Work in close collaboration with specialized technical teams;
• Respond to common technical incidents and support requests by providing a resolution or promptly allocating unresolved tickets appropriately;
• Perform limited support actions remotely;
• Maintain and monitor ticket records and advise relevant support teams of actions taken;
• Ensure that incidents and requests are handled according to agreed-upon procedures.
  

●  工作要求：

• 熟悉Windows 7、8、10操作系统；
• 熟练使用Microsoft Office系列办公软件；
• 掌握第二语言(例如：法语、西班牙语和葡萄牙语)；
• 拥有在相关学科或同等工作经验的高等教育经历；
• 拥有提供技术支持的相关经验。
  

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